Educational habit guidance only. Not medical, psychological or health services. Brisbane, Australia.

Refund Policy

Last updated:

1. Refund Eligibility

At Antiageiskeleton, we stand behind the quality of our coaching services. If you are not satisfied with your experience, we offer a refund under the following conditions:

2. Refund Window

Refund requests must be submitted within 14 days of the purchase or commencement of coaching services. Requests submitted after this period cannot be considered.

3. Refund Conditions

Refunds are available for:

  • Unopened/Unused Services: If you have not yet attended any coaching sessions, you are eligible for a full refund.
  • First Session Dissatisfaction: If after your first coaching session you determine that our services are not a fit for your needs, you may request a full refund.
  • Payment Errors: If you were charged incorrectly or duplicatively, a full refund will be issued immediately.

4. Non-Refundable Scenarios

Refunds are not available for:

  • Services already delivered or attended (beyond the first session)
  • Sessions cancelled by the client with less than 24 hours notice
  • Programme cancellations after the first week of active coaching
  • Client failure to follow coaching recommendations or guidance
  • Requests submitted more than 14 days after purchase

5. How to Request a Refund

To request a refund, contact us within 14 days of your purchase with:

  • Your full name and order reference
  • The date of purchase or service commencement
  • A brief explanation of your refund request

Contact: info@antiageiskeleton.world

6. Refund Processing

Once your refund request is received and approved, we will process the refund to your original payment method within 5–7 business days. Please allow additional time for your bank to process the transaction.

7. Cancellation & Rescheduling

Cancellation: You may cancel a coaching programme at any time. Cancellations are effective immediately, but no refunds are issued for services already completed or scheduled more than 7 days in advance (unless within the 14-day refund window).

Rescheduling: If you need to reschedule a session, please provide at least 24 hours notice. Sessions cancelled without 24 hours notice may be forfeited.

8. Programme Modifications

If you wish to modify your coaching programme (e.g., change session frequency), we will work with you to adjust your plan. No refund will be issued for modifications—only adjustments to future billing or session allocation.

9. Disputes

If you have a dispute regarding a charge or refund, we encourage you to reach out to us first. We will make every effort to resolve the issue to your satisfaction. If unresolved, you may lodge a complaint with your bank or financial institution.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately and posted on this page with an updated date. Your continued use of our services constitutes acceptance of updated terms.

11. Contact Us

For refund inquiries, contact us at:

Antiageiskeleton Pty Ltd
Level 2, 47 Fortescue Street, Brisbane QLD 4000
info@antiageiskeleton.world
+61 7 3192 8547
Monday–Friday, 9:00 AM – 5:00 PM AEST